6-Month Limited Warranty

NFSC, Inc. offers a 6-month limited warranty that covers all parts and labor on the Firepup® costume and accessories. If during this time you discover a problem, please contact our costume department for assistance. Non-adherence to the care instructions may void the warranty.

National Fire Safety Council, Inc. is not liable for any incidental or consequential damages/injuries in connection with or arising from the use of the costume or accessories. The buyer is responsible for training any individual to use/wear the Firepup® costume and/or spotter, as it is impossible to cover every scenario.

Service and Parts Replacement

We will do our best to solve problems or answer costume questions, hopefully over the phone. If parts are needed, we will do our best to ensure delivery in time for the next costume appearance. (Express shipping will be at an additional cost.)

To ask a question, or order replacement parts, first consult the Costume Checklist for the correct name, then use our Contact Form or call our service department.


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